Employee Pain: Follow-up is the Missing Key to Risk Mitigation

Sharp wrist pain, lower back ache, tight neck and shoulders. Reported pain from employees working at a computer can often be addressed and alleviated through education and ergonomic adjustment to their workstation.

But what if the pain continues? How does the employer know when the pain has been alleviated? Without confirmation, an employee may continue to be a less productive and remain at risk of a worker’s compensation claim.

Common reasons why pain does not resolve after an ergonomic evaluation include:

·         Necessary equipment is never installed

·         Equipment is improperly installed or improperly adjusted

·         Employee changes workstation adjustments

·         Employee relocates offices without adjusting the new workstation

·         Poor work habits are not corrected

·         Additional equipment changes are necessary

Follow-up usually 2-3 months after the workstation adjustment. Within this period most pain will reduce or resolve. Contact the employee and document the findings. If no improvement is found, this is the time to find out why and take action.

Ergonomic review should be continued until the reported pain is resolved.

When pain is resolved, the employee returns to high productivity and the company’s risk is reduced.

Use Align Ergonomics Software for Efficient Follow-up.

Align Ergonomics is an affordable online workstation evaluation, reporting and client management software.
Align's ergonomic software makes follow-up fast, easy, and automated.

Through an online survey the employee self-reports on their status in less than 15 minutes. Key results from the self-assessment can be viewed from the Client Management screen with detail in the report.

Andrea Dee